Welcome to Car Hire Stoke-on-Trent. These Terms of Service outline the rules for using our website and vehicle rental offerings. By accessing our services, you agree to comply with these terms.
Rental Terms
All vehicle rentals are governed by a comprehensive Rental Agreement provided at the time of booking confirmation or vehicle pick-up. This agreement outlines the terms, conditions, insurance information, charges, and your responsibilities related to the rental. In case of any discrepancies between these Terms and the Rental Agreement, the Rental Agreement will prevail.
Eligibility Criteria
Renting a vehicle in Stoke-on-Trent requires:
- To hire a vehicle in Stoke-on-Trent, you must be at least 21 years old, though specific age restrictions may apply based on the type of vehicle, with potential extra fees for drivers under 25. You need a valid driving licence that matches the vehicle category and has been held for the duration outlined in the Rental Agreement. Valid identification and proof of your current address are required, along with payment details and a security deposit. Additional criteria may be specified in the Rental Agreement.
Booking and Payment Process
- You can make reservations for car hire through our website, over the phone, or by visiting our Stoke-on-Trent office. A deposit may be necessary to confirm your booking. Full payment and a security deposit are generally required at the time of vehicle pickup. All prices are quoted in British Pounds (£) and include VAT as applicable. We accept major credit and debit cards, with payments processed securely through trusted providers.
Vehicle Pickup and Drop-off
- Upon collecting your vehicle in Stoke-on-Trent, conduct a thorough inspection and promptly report any pre-existing damage. A vehicle condition report will be filled out and signed at this time. Ensure that the vehicle is returned in the same condition as it was collected, accounting for normal wear and tear. Any new damage will be evaluated and may result in additional charges. The vehicle should be returned with the same fuel level as at collection; refueling fees will apply if it is returned with less fuel. If you expect to return the vehicle late, please reach out to us immediately, as this may lead to extra charges. You will be responsible for any parking tickets, traffic violations, or other fees incurred during your rental, along with a related administration fee.
Insurance and Liability Terms
- All rentals include basic third-party insurance. For comprehensive coverage details and excess amounts, please refer to the Rental Agreement. Additional insurance options may be available to minimize your financial responsibility. It is recommended to review these options thoroughly. You will be liable for any damage or loss up to the insurance excess amount unless covered by extra insurance. Any damage resulting from negligence or misuse remains your responsibility, irrespective of insurance coverage.
6. Modifications and Cancellations
Cancellation and amendment policies are determined by the type of booking and the notice given. Please check your booking confirmation or Rental Agreement for specific information regarding your reservation. Late cancellations or failure to show may incur additional charges.
Prohibited Activities
Prohibited Uses of Rented Vehicle
- Use of the vehicle for illegal activities is prohibited. This includes racing, off-road driving, or any actions that pose a risk. Transporting hazardous materials or sub-letting to others is not allowed. Driving under the influence of alcohol or drugs, exceeding passenger or weight limits, and operating outside designated geographical boundaries without permission are also violations of terms.
Breach of these terms may lead to rental termination and fees.
8. Liability Restrictions
To the fullest extent allowed by English and Welsh law, Car Hire Stoke-on-Trent will not be responsible for any indirect, incidental, or consequential damages, including loss of profits or business, resulting from your use of our services. Our total liability in any claim is limited to the rental amount paid in the last 12 months. This limitation does not apply to claims for death or personal injury due to negligence or fraud.
9. Local Legal Framework
These Terms are regulated by the laws of England and Wales. Disputes will be resolved exclusively in the courts of England and Wales.
10. Terms Update Notice
We reserve the right to update these Terms at any time. Changes take effect immediately upon being posted on our website. Your ongoing use of our services indicates acceptance of the revised Terms.
Contact Details
For inquiries regarding these Terms, please reach out to us:
Stoke-on-Trent Car Hire Services
Riverside Way, Stoke-on-Trent ST4 2PB, United Kingdom
Contact Number::
441782365126